Refund policy

Last updated:  18 May 2026

Your satisfaction is important to us. We have crafted this policy to be fair, transparent, and straightforward so you can shop with complete confidence.

1. Our Return Philosophy

Due to the nature of perfume, attar, and fragrance products, and in the interest of hygiene and product integrity, we are unable to accept returns or exchanges once a product has been opened or used. This policy applies to all fragrance products including but not limited to perfumes, attars, oud oils, and home fragrance items.

However, we believe you should never be left with a damaged or defective product. That is why we do offer returns, exchanges, and refunds in the specific circumstances outlined below.

2. Return Eligibility

A return or exchange request will only be accepted if ALL of the following conditions are met:

•       The product was received in a physically damaged or defective condition

•       An unboxing video is provided — this is MANDATORY for all damage claims. No unboxing video = no claim

The return request is raised within [3 DAYS] of receiving the product

•       The product is unused, in its original packaging with all seals and tags intact

•       The damage was not caused by the customer after delivery

We do not accept returns or exchanges for:

•       Change of mind or personal fragrance preference

•       Opened or used products

•       Products damaged due to customer mishandling after delivery

•       Minor variations in packaging design (which may differ from product images)

3. Mandatory Unboxing Video Requirement

To process any damaged product claim, an unboxing video is compulsory. This video must:

•       Show the sealed outer packaging before opening

•       Continuously record the unboxing from start to finish without cuts

•       Clearly show the damaged product and the packaging condition

Please email the video to welcome@umarperfumes.in along with your order number and a brief description of the issue. Claims submitted without an unboxing video cannot be processed under any circumstances.

4. How to Request a Return or Exchange

Step 1: Email us at welcome@umarperfumes.in within 3 DAYS of receiving your order

Step 2: Include your order number, a description of the damage, and your unboxing video

Step 3: Our team will review your request within 1–2 business days and respond with next steps

Step 4: If approved, we will arrange a pickup of the damaged product at no cost to you

Step 5: Once the product is received and verified by us, your refund or exchange will be processed

5. Exchange Options

If your damaged product claim is approved, you may choose one of the following:

•       Exchange for the same product (subject to availability)

Exchange for a different product of equal value (up to the same amount as your original purchase of ORIGINAL PRODUCT PRICE

•       Full refund to your original payment method

6. Refund Process and Timeline

Once your returned product has been received and inspected by us:

You will receive an email notification of approval or rejection within 1–2 BUSINESS DAYS of receipt

If approved, your refund will be processed within 2–3 BUSINESS DAYS of approval

Refunds are credited to your original payment method (UPI, credit/debit card, bank account, or wallet). The time for the credit to reflect depends on your bank or payment provider and may take an additional 3–5 working days.

7. Return Shipping

If your return request is approved, we will arrange the pickup of the product from your doorstep at absolutely no cost to you. You will not be required to pay any return shipping fees. Our courier partner will contact you to schedule the pickup after your claim is approved.