Shipping policy

Last updated: [DATE — e.g. 1 January 2025]

At Umar Perfumes, we want your order to reach you quickly, safely, and without any hassle. Here is everything you need to know about how we ship.

1. Shipping Cost

We offer [FREE SHIPPING] on all orders across India. There are no hidden charges — what you see at checkout is what you pay.

2. Order Processing Time

Once your order is placed and payment is confirmed, we process and pack your order within [2–3 BUSINESS DAYS]. Orders placed on weekends or public holidays will be processed on the next available business day.

Our business days are: [MON–SAT].

3. Delivery Timeframes

After your order is dispatched, standard delivery typically takes [4–7 BUSINESS DAYS] depending on your location. Metro cities are usually delivered faster, while remote or rural areas may require additional time.

Estimated timelines:

•       Metro cities (Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Kolkata): 2–4 business days after dispatch

•       Tier 2 and Tier 3 cities: 4–6 business days after dispatch

•       Remote/rural areas: 6–8 business days after dispatch

4. Shipping Methods

We ship via trusted courier partners to ensure your fragrances arrive safely and on time. Our logistics partners include but are not limited to:

•       Shiprocket

•       Delhivery

•       Blue Dart

•       DTDC

 

We may use OTHER COURIER PARTNERS depending on your delivery pincode and availability.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email and/or SMS containing your tracking number and a link to track your shipment in real time.

You can also track your order by:

•       Logging into your account on our website and visiting 'My Orders'

•       Contacting us via email or WhatsApp with your order number

6. Packaging

All products are carefully packed to prevent breakage or leakage during transit. Fragrance bottles are wrapped with protective materials and placed in tamper-evident outer packaging. We treat every order with the same care we would give to our own collection.

7. Delivery Issues and Delays

While we strive to meet all delivery timelines, occasional delays may occur due to:

•       High order volumes during festive seasons or sales

•       Natural disasters, strikes, or events beyond our control (force majeure)

•       Incorrect or incomplete shipping addresses provided by the customer

•       Failed delivery attempts due to the recipient being unavailable

If your order has not arrived within 10 BUSINESS DAYS of the expected delivery date, please contact us at welcome@umarperfumes.in and we will investigate immediately.

8. Incorrect Address

Please ensure your delivery address is accurate and complete at the time of order placement. Umar Perfumes is not responsible for orders delivered to an incorrect address provided by the customer. If you realize there is an error in your address, please contact us immediately and we will do our best to correct it before dispatch.